Shipping policy
Last Updated: March 27, 2026
Free Standard Shipping (Continental U.S. Only)
We are pleased to offer complimentary shipping within the contiguous United States for every order placed on our official website. Please review the following details to ensure a smooth delivery experience.
Shipping Summary
| Service | Details |
| Shipping Cost | Free (Continental U.S.) |
| Handling Time | 1-2 Business Days (Mon-Fri) |
| Order Cut-off Time | 12:00 AM (PST) (Orders after this time ship next business day) |
| Transit Time | 5 -7 Business Days |
| Couriers | USPS / UPS / FedEx / Amazon (Depending on location) |
1. Processing & Delivery Time
- Order Confirmation: Once your order is successfully placed, you will receive an email confirmation.
- Processing: Our fulfillment team typically processes and ships orders within 1-2 business days (excluding weekends and holidays).
- Transit Time: Estimated delivery time is typically 5 to 7 business days after the shipment leaves our facility.
- Tracking: Once shipped, you’ll receive an email with tracking details so you can monitor the delivery progress.
Note: Please allow for potential delays due to unforeseen events such as inclement weather, public holidays, or supply chain disruptions.
2. Shipping Restrictions & Scope
- Service Area: Currently, we ship only within the continental United States. We do not ship to Alaska, Hawaii, or U.S. Territories at this time.
- P.O. Boxes: Important: We are unable to ship to P.O. Boxes. Please provide a valid physical street address at checkout to avoid delivery delays or cancellations.
3. Address Accuracy & Changes
Incorrect Address: If you notice an error in your shipping address, please contact us at support@flysounds.com immediately. Once a package is in transit, we are unable to reroute it. Flysounds is not responsible for losses resulting from incorrect address information provided by the customer.
Changes After Shipment: If your order has already been shipped, changing the delivery address is usually not possible. In rare cases where the carrier allows an update, an additional carrier handling fee (typically $50+) may apply, which is the responsibility of the customer.
4. Lost, Stolen, or Damaged Packages
Lost/Stolen: If your tracking shows "Delivered" but you haven't received it after 24 hours, please check with neighbors or your mailroom. If still missing, contact us at support@flysounds.com.
Damaged: If your package arrives visibly damaged, please contact us within 24 hours of delivery with photos of the packaging and product. We will assist in filing a claim and arranging a replacement.
5. Multi-Item Orders
For orders containing multiple items, we will attempt to ship all items together. However, depending on product availability and warehouse logistics, items may occasionally arrive in separate packages.
