Refund and Returns Policy

 

Flysounds Refund, Return, and Warranty Policy

Last Updated: March 27, 2026

At Flysound, we are committed to providing a customer-first experience with clear and transparent policies. This page outlines our refund, exchange, trial, shipping, and warranty-related terms. By purchasing from Flysound, you agree to the following guidelines.

Quick Policy Summary

Feature Policy Details
Return Window 50 Days from the date of delivery
Refund Type Original Payment Method
Processing Time 5–10 Business Days after inspection
Return Shipping Fee Customer pays for non-defective returns; Flysound pays for quality issues
Restocking Fee No restocking fee for eligible returns

1. 50-Day Money-Back Guarantee

Our Promise:
We want you to be fully satisfied. If you are not, you may return eligible items for a full refund within 50 days of delivery.

Eligibility Requirements

  1. Condition: Products must be undamaged, clean, and in original condition.
  2. Completeness: Return the device with all original packaging, accessories (charging case, cables, ear tips), and documentation.
  3. Usage: Products showing excessive wear, cosmetic damage, or misuse are not eligible.
  4. Exclusions:
    • Bulk/Corporate purchases (10+ units) are not eligible unless specified otherwise.
    • Individual accessories purchased separately (e.g., ear tips, cases) are non-returnable.

2. Return Process

Follow these steps for a smooth refund:

  1. Submit a Request: Contact us via the website or email support@flysounds.com with your Order Number and email. Our team may ask routine questions to assist you.
  2. Get Approval: Once approved, we provide instructions. Use the official Flysound return label (if provided) or ship to the designated address.
  3. Ship Within 7 Days: Return the product within 7 days of approval.
  4. Inspection & Refund: Upon receipt, we inspect the item. Refunds are processed within 5–10 business days to your original payment method.

3. Shipping Costs Responsibility

  • Defective Products / Quality Issues (Within 50 Days):
    Flysound covers round-trip shipping if a verified manufacturing defect exists, provided the item is purchased and returned within the same country.
  • Non-Defective Returns (Change of Mind):
    Customers are responsible for shipping costs for personal preference returns.

4. Special Conditions

50-Day Trial Policy:

  • Applies to a one-time trial per device model per customer.
  • Repeated returns of the same model for multiple trials are not allowed.
  • Flysound may refuse service to individuals abusing the trial system.

Promotional Bundles:

  • "Buy One, Get One for $1" Offers: Both items must be returned for a full refund. If only one item is returned, the refund deducts the full retail value of the kept item.

5. Warranty & Authorized Channels

Authorized Sellers Only:
Flysound honors warranty and return claims only for purchases made through authorized channels (e.g., flysounds.com). Purchases from unauthorized sellers are not eligible for warranty or free returns.

Proof of Purchase: Provide your Online Order Number and valid sales receipt.

How to Verify Your Purchase Channel

Contact support via email: support@flysounds.com to confirm seller authorization.

Contact Us

For questions or assistance with returns or warranty:

Governing Law & Dispute Resolution

This policy is governed by U.S. laws. Disputes are first addressed through good-faith negotiation. If unresolved, matters may be submitted to a court with jurisdiction in Flysound’s operating region.